Landsbankinn's strategy is to serve as its customers' financial partner. It pursues responsible growth and emphasises creating mutual benefit and fostering long-term relationships with customers. In 2015, Landsbankinn's market share grew in most areas.
Landsbankinn's market share in personal banking grew considerably in 2015. According to a Gallup survey it was 36.1% at year-end 2015 and has never been higher.
Landsbankinn is the largest bank in Iceland by this measure and also with respect to the number of its customers, its balance sheet, assets, number of branches etc. Since 2010 the bank's market share has increased by 8 percentage points.
Developments and changes in the activities of the bank's branches were in focus in 2015. These developments also include increased emphasis on advising customers. At the beginning of 2015 Landsbankinn began offering 360° advisory service, which is comprehensive financial advice offered to all customers.
Landsbankinn's housing mortgages rose substantially in 2015, with the amount of new housing mortgages granted increasing by 30% YoY. New housing mortgages granted in 2015 totalled ISK 70.7 billion, 63% of which were inflation-indexed and 37% non-indexed. Landsbankinn's market share of new housing mortgages for the year was 38.2%.
Two factors explain the bank's increased housing mortgage market activity: firstly, housing market turnover has risen, as have prices, and secondly, and more importantly, Landsbankinn offered better terms and endeavoured to provide more detailed advice to its lenders, as well as emphasising prompt and professional credit services, including assessment of payment capacity.
The bank entered a total of 5,700 new housing mortgages on its books in 2015 to some 3,400 individuals, both for new purchases and refinancing.
Operations of Landsbankinn's Vehicle and Equipment Financing were highly successful in 2015, with lending growth of 36% over 2014. Increasing corporate business comprised the greater part of its activities but Landsbankinn remains the leader among Icelandic banks in the lending to individuals for vehicles and equipment.
According to a Gallup survey, Landsbankinn's Vehicle and Equipment Financing had a market share of 37.1% among those enterprises offering specialised automobile and equipment financing.
In 2015 Landsbankinn's customers collected some 230 million Aukakrónur on their cards, a new Aukakrónur record. Aukakrónur is Landsbankinn's loyalty programme linked to use of credit cards, so-called A cards.
Each time a card user makes use of an A card, he or she receives a percentage of the domestic amount as Aukakrónur from Landsbankinn, on the one hand, and from Aukakrónur participating partners as a discount refund. In 2015, an additional 6,000 customers chose to link their payment cards to Aukakrónur, making the total number of members now some 45,000.
Customer deposits are the most important part of Landsbankinn's funding. At year-end 2015 customer deposits totalled ISK 559 billion, increasing by ISK 7.6 billion over the previous year or by 1.4%, despite a substantial outflow of deposits of financial undertakings in winding-up proceedings prior to year-end.
Landsbankinn granted ISK 225 billion in new loans, but after taking into consideration instalments, revaluations and other factors the bank's total lending increased by a total of ISK 93 billion. At year-end 2015 the bank's total lending amounted to ISK 811 billion. Housing mortgages account for most of the increase.
A vibrant and growing economy needs robust and diverse banking services. Landsbankinn intends to meet these needs by endeavouring to provide corporates with a full range of financial services. Enterprises which do business with Landsbankinn have access to the country's most extensive branch network; customers have also to an increasing extent availed themselves of electronic solutions via the Internet and self-service options in branches.
The Corporate Banking Service Centre at Borgartún 33, which provides services for SMEs throughout the capital region, continued to grow and expand in 2015. Customer satisfaction also increased in 2015, according to a Gallup survey. It is evident that these new arrangements, where all employees are Landsbankinn's corporate services in the capital region work at a single location, deliver better service to customers. Landsbankinn's other services at Borgartún 33, i.e. a personal banking branch, a branch of Vehicle and Equipment Financing and the securities dealer Landsbréf, have provided additional support for these changes.
Landsbankinn's position in the corporate market outside the capital region is extremely strong and was reinforced still further in 2015, for instance, with mergers with the savings banks Sparisjóður Norðurlands and Sparisjóður Vestmannaeyja. Landsbankinn has a commanding position on the corporate market outside the capital region and Gallup surveys show high customer satisfaction.
Greatly increased use of all the bank's electronic distribution routes during the year, such as Corporate Online Banking and its B2B service, which is a special extension of Corporate Online Banking, means secure data transfer between the bank and companies' accounting systems.
The trend scarcely comes as a surprise, as Corporate Online Banking increases efficiency and oversight of corporate finances. Online banking functions both as an information provider and an action centre, facilitating decision-making by enterprises. The key to greater success for enterprises in a competitive market is increasing cost efficiency and insight into operations. By developing ever more diverse and better solutions in Corporate Online Banking Landsbankinn intends to meet these needs.
Landsbankinn intends to continue its active involvement in developments taking place in Icelandic fisheries and make its contribution to positive new projects. One aspect of the bank's support for R&D in the sector is its co-operation agreement with the Iceland Ocean Cluster on Grandagarður in Reykjavík.
Landsbankinn was involved in financing a large number of major construction projects, both residential housing and hotel accommodations. The bank finances numerous housing developments currently underway, including the construction of 144 apartments on Grandavegur in western Reykjavík and 175 apartments on Mánatún in the east-central area of town.
Several hotel buildings financed by the bank were completed this past year, including Skuggi Hotel on Hverfisgata, Storm Hotel on Þórunnartún, and additions to Hótel Klettur on Mjölnisholt and Icelandair Hotel Marina in the Old Harbour area. Another Icelandair Hotel on Hafnarstræti and Hilton Canopy Hotel in the downtown shopping district are under construction, both financed by Landsbankinn.
Landsbankinn supports travel industry development by various means. The bank has been monitoring developments in the industry closely, as it has expanded strongly in recent years and has now become the industrial sector with highest foreign currency earnings. The bank is a member of the cluster Iceland Tourism and supported the marketing campaign Iceland Year Round, as it has done since 2012.
In the spring of 2015 Landsbankinn organised a conference on travel services entitled "Are a million travellers a problem?" On this occasion, Economic Research presented the bank's new and detailed assessment of the significance of the travel industry for the Icelandic economy.
Landsbankinn organised a large number of gatherings and conferences on varied issues during the year. The bank held meetings, for instance, on the role of leaders and managers, on global oil prices and their impact on households and corporates, and on the use of social media in marketing. Furthermore the bank organised a conference on the situation, development and opportunities in the telecom market. Well over 2000 people attended these gatherings in 2015.
So-called cluster collaboration has increased in recent years in Iceland, and last year the bank took part in the establishment of two such clusters. Landsbankinn is a participant in the Iceland Geothermal Cluster. The purpose of the cluster is to improve competitiveness within the Icelandic geothermal sector through value-added and improved resource utilisation. The bank was furthermore a founding member of the aluminium cluster established in June 2015. The objective of that cluster is to boost competitiveness through value-added for the the companies involved as well as increasing visibility, research and innovation in this field.
In 2015 the bank was the leading equity trader on NASDAQ Iceland, with a 26.4% market share, and the second-largest bond market trader, with a market share of 20.6%. As NASDAQ Iceland has eight market members, the bank is clearly the leading trader in listed securities.
Markets handled various other projects connected to bond and equity markets during 2015. These include, for instance, co-ordinating the sale of the ISK 14.5 billion in covered bonds issued by the bank, sale of the bank's holding in the real estate company Reitir and sale of an 8.5% stake in Marel. The bank also signed agreements for marketmaking with shares of Síminn and Reitir and covered bonds of Arion Bank and Íslandsbanki.
In 2015, the bank's Corporate Finance handled the sale of the companies Ellingsen, Ístak and Promens and acted as advisor for acquisitions by the real estate company Reginn of property portfolios of Ósvör hf. and CFV1 ehf.
The scope of asset management activities increased during the year as in previous years. Total assets under management by the Landsbankinn Group amounted to ISK 340 billion at year-end 2015, compared to ISK 280 at year-end 2014.
Landsbankinn is the principal sales agent for Landsbréf's UCITS and investment funds and last year saw a substantial increase in new sales of the funds.
In 2015 the number of customers purchasing Landsbréf's funds by subscription rose by 44%.
The pension fund Íslenski lífeyrissjóðurinn, which is operated by Landsbankinn, offers a variety of investment options. In addition, the bank itself offers various pension savings routes. Members of Landsbankinn's pension savings plan Lífeyrisbók Landsbankans can choose between inflation-indexed and non-indexed deposit accounts and can make pension contributions to Landsbankinn's Fjárvörslureikningur, which is a portfolio of foreign securities.
Landsbankinn's customers currently hold over ISK 100 billion in pension savings plans operated by the bank. Monthly contributions have been growing rapidly and will soon reach ISK 1 billion per month.
Landsbankinn strongly emphasises providing comprehensive advice and good service in pension provision. All agreements for pension savings are drafted by the bank's own employees.
In 2013-2015 some 13,000 individuals concluded agreements with Landsbankinn for supplementary pension savings. Agreements for mandatory pension savings increased in number by 73% between 2014 and 2015.
The returns of the pension fund Íslenski lífeyrissjóðurinn were extremely good in 2015. The real return of the mutual insurance division was 11.55%. Returns on private pension routes were also very good, as the real return on the option Líf I was 13.78%, well over the average return on pension funds in 2015.
Assets under management in Landsbankinn's Asset Management division have grown considerably YoY. Last year's increase was the highest yet, with assets rising from ISK 168 billion to ISK 210 billion, or by over 25%. Asset Management's success can be attributed to good returns on its funds, a strong inflow of new and older customers and transfers to the bank from other parties, both in pension savings and asset management.
Corporates have turned to Landsbankinn in increasing measure for their liquidity management, as the bank's fund Veltubréf has become the country's largest short-term fund.
|Economic Research's publications|
|Þjóðhagur (Economic Forecast)||2|
|Report on the Travel Industry||1|
|The Week Ahead||50|
|The FX Market||11|
|Response to earnings reports||35|
|Equity market analysis||9|
|Airline passenger statistics||8|
|Total public publications||343|